Frequently Asked Questions

General

Are the medications from Israel considered safe?

The Israel Ministry of Health uses the most stringent regulations for the quality control of all name-brand and generic drugs through the strict enforcement of the internationally recognized Good Manufacturing Practice (GMP) guidelines.
All medications are certified by the Israeli Ministry of Health, and most are certified by the FDA as well.

Why do the Israeli medications I purchased from ILMEDS appear different compared to those in the United States?

Very often the same medication is packed differently in other countries, and sometimes the same drug is called by a different name. For example, in the U.S. a medication might come as a round, red tablet; in Canada it could be an elongated white tablet; and in Israel, the same medicine may be a blue and white capsule. Also, the packaging might be different than its U.S. equivalent. All packages contain a patient leaflet printed in English and Hebrew. All medications in Israel are labeled in Hebrew, Arabic, English, and Russian.

To summarize, the drug you order may have a different:

  • Brand name (eg. Fosamax is called Fosalan in Israel)
  • Packaging (blister pack, box, bottle, etc.)
  • Form (tablet, capsule, caplet, round, oval, etc.)
  • Color
  • Name

The bottom line is: The medicine itself is identical and of the highest quality.

Why does the label indicate that it created in New Jersey?

Frequently, the same medication is packaged differently in various countries, and it may also be referred to by a different name (e.g., Janumet in the US vs Januet in Israel). For instance, a medication in the U.S. might be a round, red tablet, while in Canada it could be an elongated white tablet, and in Israel it may be a blue and white capsule. Additionally, the packaging may differ from its U.S. counterpart. All packages include a patient leaflet printed in English and Hebrew. In Israel, medications are labeled in Hebrew, Arabic, English, and Russian.

In summary, the medication you purchase may have variations in:
– Brand name (e.g. Fosamax is known as Fosalan in Israel)
– Packaging (blister pack, box, bottle, etc.)
– Form (tablet, capsule, caplet, round, oval, etc.)
– Color
– Name

Ultimately, the medication itself is identical and of the highest quality.

Are medications from ILMEDS less expensive than those from the US?

Pharmaceutical drugs are known to be more expensive in the US than in any other advanced country.
In Israel, the government caps the price of all prescribed meds, and we sell to you at these lower prices. Often, the difference can be between 50% and 70%.

The United States is the only developed country in the world with no similar price controls, and pharmaceutical companies can set prices for their own products, which invariably ends up more favorable to the company than to the consumer.

Are medications from Israel considered kosher?

Not necessarily. Although, other Israeli pharmacies will claim that all Israeli drugs are kosher, this is not true. Almost all rabbis will say that a medication that is required for someone’s health, even if it is not for a life-threatening illness, does not have to be kosher. Vitamins do not necessarily fall under this category. Before Passover, you can contact us and ask which drugs are “Kosher for Passover” per the “Badatz of the Eida Chareidit of Jerusalem.”

Which types of medications are not sold by ILMEDS?

We believe that selling controlled substances via digital prescription out of state and through online pharmacies is not acceptable. The potential for misuse and abuse is too high. IsraelPharm is a legal and ethical online prescription delivery service, therefore, we do not supply psychotropic drugs (e.g., Xanax, Ritalin, Valium, etc.) or drugs that need to be refrigerated (e.g., insulin).

At this time, we are unable to provide medication for animals of any kind.

Placing an Order

How can I place my online prescription medication order?

Place your order online (see our simple “how to order steps” here), send us your prescription and we will take care of the rest. Our website is 100% secure and we are PCI compliant.

What information must I provide when I place an order?

The most important piece of information is your prescription, which must be less than a year old and written by a physician licensed to practice medicine and prescribe medications in your country of residence. Prescription medication will not be dispensed unless a valid prescription is provided. You also will be asked to complete a medical form, where you will need to provide information about your medical history and current medications, as well as your address and phone number, and ID number (either: social security, passport, or driver’s license number).

How long will I have to wait for my medications to be delivered?

Orders are normally processed and shipped within 48 hours. If your medications are back-ordered, we will inform you within 24 hours of processing your order. All orders are expedited using EMS, which includes online tracking, and should be delivered to your door via USPS within seven to 10 business days after shipping. Note: U.S. Customs has the right to open and inspect any package, which may delay your order.

Can I return any of my medicines?

No. The Health Ministry guidelines prevent our pharmacies from taking back medicines once they have left the pharmacy. Therefore, ILMEDS.co is unable to accept returns, and there are no refunds on prescription medication.

What if my order was lost?

If an order is lost or does not arrive in time, you may request a refund. Please note that orders cannot be returned, refunded, or claimed lost after 60 days.

What if I have a prescription with a refill for more than a three-month supply?

We keep all prescriptions on file until their expiration date, so you can reorder online after each three-month period; there is no need to fax the prescription a second time. We will contact you before your original order runs out to see if you would like to have your refills filled.

Why does ILMEDS.co require an ID number (Social Security, passport or driver's license number)?

ILMEDS.co requires a valid ID in order to facilitate your order. ILMEDS.co will never share your personal details with anyone other than the dispensing pharmacy.

Shipping

How much does shipping cost?

Free Shipping applies to orders above $99 With the exception of orders to Australia and some select products that require cold shipping.

If your order is less than $99.00,

shipping is $30.00.

In Australia, all orders have a $40 shipping fee regardless of the total order value.

Why can't I order if I am in Israel or Canada?

ILMEDS.co’s policy is not to ship prescription medication to people in Israel or Canada.

How long does shipping take?

Estimated shipping time is approximately 7 to 10 business days to the United States and up to 14 business days to anywhere outside of the States.

Are there any hidden charges?

There are no hidden taxes, fees, or surcharges on our website. The only charges you will experience are the cost of your drugs, as listed on our website, and a $30.00 shipping charge per package (on orders less than $99).
Additionally, there is an added fee for select products that require cold shipping. If this is the case with your order, you will be made aware of this charge at checkout.

Drugs from Israel

How safe are the drugs from Israel?

The Israel Ministry of Health uses the most stringent regulations for the quality control of all name-brand and generic drugs through the strict enforcement of the internationally recognized Good Manufacturing Practice (GMP) guidelines.
All medications are certified by the Israeli Ministry of Health, and most are certified by the FDA as well.

Why do some of the Israeli drugs I ordered look different than in the U.S.?

Very often the same medication is packed differently in other countries, and sometimes the same drug is called by a different name. For example, in the U.S. a medication might come as a round, red tablet; in Canada, it could be an elongated white tablet; and in Israel, the same medicine may be a blue and white capsule. Also, the packaging might be different than its U.S. equivalent. All packages contain a patient leaflet printed in English and Hebrew. All medications in Israel are labeled in Hebrew, Arabic, English, and Russian.

To summarize, the drug you order may have a different:

  • Brand name
  • Packaging
  • Form
  • Color
  • Name

The bottom line is: The medicine itself is identical and of the highest quality.

What is the difference between generic and brand name drugs?

When the patent of a brand name drug expires, drug companies can manufacture exact copies of these drugs, provided they have the exact therapeutic and standard quality as the original. Generic drugs are usually much less expensive because the price no longer reflects the marketing, research, and development costs of the original patent.

What kind of drugs does ILMEDS.co NOT sell?

We believe that selling controlled substances via digital prescription out of state and through online pharmacies is not acceptable. The potential for misuse and abuse is too high. ILMEDS.co is a legal and ethical online prescription delivery service, therefore, we do not supply psychotropic drugs (e.g., Xanax, Ritalin, Valium, etc.) or drugs that need to be refrigerated (e.g., insulin). Read here
for more information about why IsraelPharm does not sell controlled substances.

At this time, we are unable to provide medication for animals of any kind.

Is there any limit to the quantity of medications I can order at one time?

U.S. FDA guidelines recommend importing up to a maximum three-month supply of medications at a time.

ILMEDS.co complies with this recommendation.

It is important to know that in the US, personal drug imports are generally permitted but not technically legal.

Since 2000, millions of Americans with inadequate or no drug coverage, as well as those seeking critical medications that are not available domestically, have purchased medication from foreign pharmacies, mostly using online pharmacies. This process is known as personal drug importation.

The U.S. government generally does not stop individuals from importing medication for their own use (usually up to a three-month supply of non-controlled drugs), however, under most circumstances, it is technically illegal. According to the FDA, no one has ever been prosecuted for personal drug importation (importing small quantities of medication for personal use).

Are ILMEDS.co drugs cheaper than American drugs?

Pharmaceutical drugs are known to be more expensive in the US than in any other advanced country.
In Israel, the government caps the price of all prescribed meds, and we sell to you at these lower prices. Often, the difference can be between 50% and 70%.

The United States is the only developed country in the world with no similar price controls, and pharmaceutical companies can set prices for their own products, which invariably ends up more favorable to the company than to the consumer.

Are Israeli drugs kosher?

Not necessarily. Although, other Israeli pharmacies will claim that all Israeli drugs are kosher, this is not true. Almost all rabbis will say that a medication that is required for someone’s health, even if it is not for a life-threatening illness, does not have to be kosher. Vitamins do not necessarily fall under this category. Before Passover, you can contact us and ask which drugs are “Kosher for Passover” per the “Badatz of the Eida Chareidit of Jerusalem.”

About ILMEDS.co

Can I trust ILMEDS.co?

Yes.

Everything we sell has met the very strict controls that apply to pharmaceuticals in Israel. Here at ILMEDS.co, both for our direct retail operation and for our online clientele, we only dispense drugs under the supervision of a registered pharmacist inside our licensed pharmacy. We require proper prescriptions from licensed physicians and only dispense in the quantities and strengths that the physician has authorized.

All of our drugs are listed in the Israeli National Drugs Registry, and our premises are inspected regularly and thoroughly to ensure that stocks on our shelves are safely stored, in date, and permitted.

Sometimes the medication we supply comes from different countries like Turkey for example. That manufacturer is either a subsidiary of, or licensed associate of, the patent holder in the case of branded drugs, or the holder of the FDA/EU approval.

Who runs ILMEDS.co?

ILMEDS.co, was started by our lead pharmacist, Semion Naidis. We are a family-run business based in Beit Shemesh, Israel. We are a big-hearted, customer-focused group of professionals who truly care about the health and well-being of those that we serve. Nice to meet you!

What is ILMEDS.co?

ILMEDS.co is an online prescription delivery service with years of experience in the industry, trusted by over 47,000 happy customers. Our company provides brand and generic prescription medication at prices you can afford. We offer customers the ability to buy prescription and over-the-counter medications online quickly, easily, safely, and at a cheaper price. We offer an efficient and secure online purchasing system, and our ILMEDS.co pharmacists are always there to assist with your personal questions and remind you when it’s time for you to refill your prescription.

ILMEDS.co is a legitimate company that insists on prescriptions. A pharmacist verifies and approves every order before dispensing.

Policies

Pharmacists at ILMEDS.co will counsel all patients on the proper use, related side effects, drug interactions, storage methods, and any other issues related to each prescription.

Should the patient choose to decline counseling, ILMEDS.co can not be held liable for any harm that results from the improper use of prescribed medication.

All patients are strongly encouraged to speak to one of our many qualified pharmacists at ILMEDS.co before beginning their prescribed medication for their own safety. All medications are supplied with a label including directions for use. You can email your pharmaceutical questions or any questions relating to the use of your medications by going to our contact page here .

  • Prescription Cosigning
  • All prescriptions will be cosigned by a physician. The cosigning physician is in no way responsible for your primary patient care and is only facilitating the order process.
  • Compliance with Requirements of Law
  • Information provided through this site will be held in the strictest confidence. Your use of the website signifies your consent to the collection, use, and disclosure of information provided by you in accordance with the following Privacy Policy: All information collected by ILMEDS.co is maintained in a database registered in accordance with the law. All ILMEDS.co pharmacists are licensed to practice pharmacy in their local jurisdictions and are therefore required to uphold the law. If you do not agree with this policy, do not use this website.
  • Limitation on Use, Disclosure, collection and retention of information
  • No use or disclosure of personal information provided to this site will be made for purposes other than those for which the information was provided, except where required by law. ILMEDS.co shall retain information as required by law and for the purposes set out herein only. We will collect and store only information that we require to fulfill your orders or information that we need for professional reasons. All information is stored securely on our servers.
  • Customs Surcharges:
    We are not responsible for any charges imposed upon you by your local customs agency or by any other governmental body. We assume all costs on our end. In general, the U.S. government does not impose any charges. However, other countries have been known to charge extra fees, and this is beyond our control. If you have concerns, please inquire locally before ordering from us. Unfortunately, unexpected customs charges are neither grounds for order cancellation nor will we refund you anything you have been charged.

Referral Program

Referral
  • Share your unique referral link (found in your account) with friends and family.
  • When your friend uses the link and makes a purchase of over $100, their cart will be automatically credited with a $50 discount.
  • Once their first order has been shipped, you will receive a $50 reward coupon.
  • Refer an unlimited number of friends and earn an unlimited number of rewards.
  • Your rewards are stored in your account and applied to future purchases. Limit one reward per purchase.
Fine print:
  • Referrals can only be earned for new customers, on their first order, totaling $100 or more.
  • Referral coupons are not intended to be used by people living at the same address.
  • Coupons cannot be applied to shipping costs.
  • ILMEDS.co reserves the right to exclude any person(s) from cashing in on rewards if we have reason to believe that the referrer or referred is acting fraudulently or in bad faith.

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